Promotion Terms

Promotion Codes or GEMcash Vouchers

How to use my Promotion Code or GEMcash Voucher?

To use any GEMFIVE Promotion Code or GEMcash Voucher, please enter the specific code or GEMcash voucher code in the ‘Enter GEMCash Voucher’ box at the check-out page, subject always to the Terms and Conditions below.

The Terms and Conditions below apply to all Promotion Codes and GEMcash vouchers, and are incorporated as part of the Terms of Use of the GEMFIVE site. By using the GEMFIVE Site in any manner including but not limited to visiting or browsing the GEMFIVE Site, you agree to these Terms and Conditions.


Terms and Conditions for GEMFIVE Promotion Codes and GEMcash Vouchers

  • Promotion Codes or GEMcash voucher codes are valid for use only on the GEMFIVE website, mobile website or mobile app.
  • The term “code” refers to either a GEMFIVE Promotion Code or a GEMcash voucher or both.
  • All codes have expiry dates and all unused codes will expire on the stated dates. Each code is valid for a limited time as specified for the campaign or as stated on the voucher. Offer ends at 11:59 p.m. (Malaysian time) on the date specified, or when withdrawn by us, or when all Promotion Codes or GEMcash voucher codes are redeemed, whichever is earlier.
  • Additional terms and conditions of any Promotion Code or GEMcash voucher are specified for the campaign, on the voucher or together with the code.
  • To redeem the code, you must be a registered user of GEMFIVE. We reserve the rights to monitor and decline the use of a code by any user for reasons of suspicious account use or activity.
  • A minimum spend or order amount is applicable to apply or redeem a code, unless otherwise and expressly stated.
  • Each code is only valid for one-time use per individual customer during the campaign or offer period, unless otherwise and expressly stated.
  • Each customer can only redeem up to only two Promotion Codes or GEMcash vouchers per day.
  • We screen all orders for suspicious purchasing activity, code abuse and fraud. Any element of suspicious purchasing activity, fraud, bad faith or violation of code terms and conditions will lead to code voidance and order cancellation. This term extends code abuse to include the multiple use of a code by any customer across multiple transactions or the use of many or varied accounts or multiple orders associated with a single or group of customers.
  • Where the use of a code is voided and an order cancelled for reasons of a suspicious purchasing activity, fraud, bad faith or violation of code terms and conditions, a payment processing and handling fee of not less than RM 10 or 2% of the order value, whichever is higher will be charged and this fee will be subtracted from your refund or store credit amount.
  • A code is not valid in conjunction with another code or other promotions or discounts, unless otherwise and expressly stated.
  • All codes or vouchers cannot be redeemed, exchanged or refunded for cash.
  • Offer is good while supplies last. Offer applies only to qualifying items.
  • Some brand, category or product exclusions may apply.
  • A code may not be valid for promotional deals or discounted items.
  • Codes are void if restricted or prohibited by law.
  • Shipping and handling charges apply to all products where applicable.
  • We have no obligation to pay for any tax or duty in conjunction with the distribution or use of any code.
  • The customer shall pay GST and any other tax or duty where applicable.
  • We will not be held liable for the loss or damage of any code.
  • We fully reserve the right to terminate any code, change its terms and conditions, revoke the use of or cancel any code, promotion or campaign at any time and for any reason without notice. We will not be responsible in any way or be held liable or compensate customers for any code revocation, cancellation, withdrawal or discontinuation.
  • Promotion Codes and GEMcash vouchers cannot be used and redeemed by resellers or for any merchandising, re-selling or business purpose. This restriction also applies to any trade personnel. We reserve the full rights to void any applied code and cancel an order where we suspect a violation of this term.
  • If you return any items purchased using a code or seek a refund, GEMFIVE reserves the full right to subtract either in whole or in part an amount of the applied Promotion Code or GEMcash voucher from any refund or store credit amount. Any refund including a refund via store credit to you always excludes the code amount applied for the order.
  • We do not guarantee the stock availability of any item purchased using a code. Any code, discount or promotion used for any cancelled or refunded order, wholly or in part, will not be valid or re-validated for any subsequent purchase.
  • We do not guarantee that the price, offer, availability or any other aspect of an order made using a code will remain the same for any subsequent purchase.
  • In the event that you cancel part of your order or where the order is cancelled partially for whatsoever reason, the value of the remaining order must meet the same conditions for any code that was redeemed or applied to your whole order. If the remaining order fails to meet those code conditions, we reserve the rights to cancel the entire order or subtract wholly the code amount that was applied to the entire order from any refund or store credit.
  • We will not be held liable and do not replace any code or offer any replacement code, discount, credit or otherwise compensate customers where they are unable to properly use or redeem a code for any reason.
  • While we attempt to be as accurate as possible, we do not promise or warrant that codes including code settings or conditions will be error-free or uninterrupted, or that any defects will be corrected, or that your use of the code will provide specific results, and we reserve the rights to revoke the use of a code and cancel any order for these reasons. We will not be liable or responsible for any damages, claims, liabilities, errors, inaccuracies, costs, harms, inconveniences, business disruptions, delays or expenditures of any kind that may arise as a result of or in connection with any such risks.
  • You acknowledge that you are fully assuming the risks of conducting any purchase and sale transactions in connection with the use of any Promotion Code or GEMcash voucher, and that you are assuming the risks or liability or harm of any kind in connection with the usage or redemption of the code.


TERMS AND CONDITIONS FOR GEMFIVE PROMOTIONAL STORE CREDITS

  • GEMFIVE and/or its partners may offer store credits as part of a marketing campaign, promotion or offer from time to time (“promotional store credits”).
  • You acknowledge that promotional store credits are offered by GEMFIVE as part of a marketing campaign, promotion or offer and they may be made subject to the mechanics or terms and conditions of that campaign, promotion or offer.
  • All promotional store credits have an expiry date and all unused store credits will expire on the stated dates. Each store credit is valid for a limited time as specified for the campaign, promotion or offer. Offer ends at 11:59 p.m. (Malaysian time) on the date specified, or when withdrawn by GEMFIVE. You acknowledge that GEMFIVE is under no obligation to remind you of the expiry date of any promotional store credits granted to you.
  • Promotional store credits can be used at checkout on www.gemfive.com.
  • The offer is only valid for one time use only per customer during the validity period, unless otherwise stated.
  • The use of a promotional offer including promotional store credits by a customer with suspicious elements of fraud or abuse will lead to order voidance and cancellation. The affected promotional store credits will be revoked, cancelled or withdrawn in such cases.
  • To redeem any promotional store credits, you must be a registered user of GEMFIVE. GEMFIVE reserves the rights to monitor and decline the use of promotional store credits by any user for reasons of suspicious account use or activity.
  • GEMFIVE screens all orders for suspicious purchasing activity, code abuse and/or fraud. Any element of suspicious purchasing activity, fraud, bad faith or violation of our terms and conditions will lead to offer voidance and order cancellation. This term is extended to include the multiple use of an offer by any customer across multiple transactions or the use of many or varied accounts or multiple orders associated with a single or group of customers.
  • Where an order is cancelled for reasons of a suspicious purchasing activity, fraud, bad faith or violation of any of our terms and conditions, a payment processing and handling fee of not less than RM 10 or 2% of the order value, whichever is higher will be charged and this fee will be subtracted from any applicable refund or store credit amount.
  • Promotional store credits may not be valid for use in conjunction with another campaign, promotion, offer or discount, unless otherwise expressly stated.
  • Promotional store credits cannot be redeemed, exchanged or refunded for cash.
  • A minimum spend or order amount is applicable to apply or redeem the promotional store credits, unless otherwise expressly stated.
  • Offer is good while supplies last. Offer applies only to qualifying items.
  • Some brand or product exclusions may apply.
  • Promotional offers are void if restricted or prohibited by law.
  • Shipping and handling charges apply to all products where applicable.
  • GEMFIVE has no obligation to pay for any tax or duty in conjunction with the distribution or use of any promotional offer including promotional store credits.
  • The customer shall pay GST, any other tax or duty where applicable.
  • GEMFIVE will not be held liable and will not replace any offer or offer any replacement code, discount, credit or otherwise compensate customers where they are unable to properly use or redeem a promotional store credits for any reason.
  • GEMFIVE reserves the right to terminate or cancel any campaign, promotion or offer or change its terms and conditions at any time without notice.
  • GEMFIVE will not be responsible in any way or be held liable or compensate customers for any promotional store credits revocation, cancellation, withdrawal or discontinuation.
  • Promotional store credits cannot be used and redeemed by resellers or for any merchandising, re-selling or business purpose. This restriction also applies to any trade personnel. We reserve the full rights to void any applied store credit and cancel an order where we suspect a violation of this term.
  • If you return any items purchased using promotional store credits and seek a refund, GEMFIVE reserves the full right to subtract either in whole or in part the amount of the applied promotional store credits from any refund or store credit amount. Any refund including a refund via store credit to you always excludes any promotion or offer applied for the order.
  • GEMFIVE does not guarantee the stock availability of any item purchased using promotional store credits. Any code, discount or promotion (including promotional store credits) used for any cancelled or refunded order, wholly or in part, will not be valid or re-validated for any subsequent purchase.
  • GEMFIVE does not guarantee that the price, offer, availability or any other aspect of an order made using promotional store credits will remain the same for any subsequent purchase.
  • In the event that you cancel part of your order or where the order is cancelled partially for whatsoever reason, the value of the remaining order must meet the same conditions for any campaign, promotion or offer that was redeemed or applied to your whole order. If the remaining order fails to meet the relevant conditions, GEMFIVE reserves the right to cancel the entire order or subtract wholly the amount of any promotional store credits which was applied to the entire order from any refund or store credit amount.
  • GEMFIVE Terms of Use on www.gemfive.com is applicable.


Campaigns

GEMFIVE Flash Sale 12% Campaign
Full Terms & Conditions, Please Click Here

GEMFIVE Free 6-pc B.LIV Gift Set Worth Over RM65
Full Terms & Conditions, Please Click Here

GEMFIVE June GWP Campaign
Full Terms & Conditions, Please Click Here

GEMFIVE Sheet Mask Campaign GWP Campaign
Full Terms & Conditions, Please Click Here

GEMFIVE Free Nestle Nutren Optimum Campaign
Full Terms & Conditions, Please Click Here



Affiliate Campaigns

GEMFIVE Citi 2017 Campaign
Full Terms & Conditions, Please Click Here

GEMFIVE UOB 2017 Campaign
Full Terms & Conditions, Please Click Here

GEMFIVE HLB 2017 Campaign
Full Terms & Conditions, Please Click Here

GEMFIVE SCB 2017 Campaign
Full Terms & Conditions, Please Click Here

GEMFIVE HLA 2017 Campaign
Full Terms & Conditions, Please Click Here

Open this page in GEMFIVE App?

 

Welcome to GEMFIVE!

Be the first to know about special offers & updates right into your inbox.